Help Center
YL Designz is not able to cancel orders once they have been placed. For more details on our ordering policies please see the "Return & Cancellation Policy" page linked below.
For pillows and artwork, once your order has been fulfilled a tracking number will be sent to the email address used to place the order. Don’t forget to check your spam and junk folders!
If you do not receive an email from YL Designz within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly. If you are still unable to locate the confirmation email please email us at info@yldesignz.com with your name and order number and email address you provided.
Our shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) and then resold to their clients. We are thrilled to offer trade furniture and décor on our website to anyone, not just clients making dazzling interiors attainable by all!
WHO IS SIDE DOOR?
SideDoor is our partner that secures and fulfills your order, and handles logistics and customer service. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages at info@onsidedoor.com
WHAT IS YOUR RETURN / CANCELLATION POLICY?
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
HOW WILL I KNOW WHEN MY ITEM(S) SHIP?
You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
WILL FURNITURE ITEMS BE PLACED INSIDE MY HOME?
Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep. Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items.